Returns Policy

Returns Policy

If you change your mind about your purchase, The Key Guys are happy to exchange any product for alternative products or credit, within the following provisions:

  • Product must be returned with a Returns Form filled out
  • Product must be in original condition with any applicable packaging
  • Product must be returned to The Key Guys Warehouse within five working days
  • Any related shipping costs are at the customer’s expense.

If you have received an incorrect order, or your product has a major fault, The Key Guys will happily repair, replace, or refund your product, and cover any associated shipping charges. Faulty products are those that have a problem that would reasonably prevent someone from purchasing them, are unsafe, or do not fulfil their guaranteed purpose.

If you have received incorrect or faulty product, please contact our sales team immediately, so they can arrange a timely resolution for you.

To access the Returns Form, click here.